Refund Policy

Free skills

All Artist Shop skills are free for signed-in members, so there's nothing to refund on them. If a skill fails to run because of a problem on our end, tell us anyway. It helps us fix it for everyone.

The one-time directory download ($19.99) is refundable within 7 days of purchase, as long as you haven't exported the CSV yet. Once the export is downloaded, the purchase is final.

Subscriptions (All-Access, Pro & Label)

Subscriptions are billed monthly and can be canceled anytime from the billing portal in your settings. One click, no phone calls, no retention maze.

Cancellation stops future renewals. You keep unlimited runs until the end of the month you've already paid for. We don't issue prorated refunds for partial months. Subscriptions are priced for unlimited use, and unlimited is hard to prorate. Label seats you remove mid-month take effect on your next renewal, once Label launches.

Label is planned, not available for purchase yet, so no Label charge can occur until it launches.

Free tier

The free tier: profiles, the business-registration wizard, directory browsing, Academy previews, and all Artist Shop skills, costs nothing, so there's nothing to refund. If something in the free tier didn't work, tell us anyway. It helps us fix it for everyone.

How to request a refund

Contact us through the workspace or the contact details on the site with your account email, what you bought, and the date of purchase. We'll confirm eligibility and process approved refunds to the original payment method within 5-10 business days.

If your request falls outside this policy but you think there's a genuine problem: a billing error, a duplicate charge, a service that clearly didn't do what it said, write in anyway. We'd rather make it right than argue the fine print.

Chargebacks

If you file a chargeback instead of contacting us, the dispute process freezes the funds and usually takes longer for everyone. Talk to us first. In almost every case we can sort it out faster than your bank can.